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Shipping & Returns Information

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Shipping Rates and Policies

Giclee art prints will be rolled and sent in heavy duty art tubes within a day or two of your order. We usually ship FedEx  ground, unless you request otherwise.

Small to medium sized paintings will be packed here at the gallery at a minimal cost ($20-$50), in art boxes, properly wrapped, and shipped via FedEx or UPS, usually within 2 to 3 days time. Large art works will be packed and shipped by our very reliable Santa Fe packing company.

Clients will be advised as to those costs once they are known. International Shipping will be handled on an individual basis. With paintings, the canvas can usually be removed from the stretcher bars and rolled in a tube in order to save on shipping costs. The paintings can then be restretched by a framer upon arrival. Prints will be tubed.  FedEx, UPS or other shippers may be used. International clients will be advised on all aspects of the packing and shipping and its cost. Duty will apply.

Cardona-Hine Art Gallery provides in-transit insurance on all art work we ship to you. For returns you must pay for insurance.

Sometimes an art work is worth more than our insurance limits; the client will need to pay the difference in insuring such art.

Return Policy
We offer a 15 day approval period, beginning the day the art work is delivered. If, for any reason, you are not happy with it, pack it up in its original packing and return it safely. Once it arrives in good condition, we will return the purchase price in full, minus only the packing and shipping costs you originally paid. You are responsible for the cost of return packing and shipping plus you must insure the art work for its full value. UPS does this at a very low price, about 35 cents per $100.

Exchanges: If you decide months or even years later that you would like a different work of art, you may exchange your original purchase for another or other pieces up to the amount you paid for the first purchase. If you choose something that exceeds your original purchase, you will only have to pay the difference. The requirements for packing and shipping are the same as for returns above.
Backorder Policy
We usually order a small number of giclee art prints at a time so that they do not get damaged in storage. This means that sometimes we run out of them very quickly. Our art photographer makes them for us, and there are times when paper is out of stock so there will be a week or so's delay. We will always inform you of any delays so that you may cancel or decide to wait.
Damaged Goods Policy

If an art work arrives damaged, please call or email us immediately as well as the shipper (UPS, FEDEX etc.) Usually, you will notice damage to the package first. Open the package while the delivery person is still there to see if there is damage to the contents. If there is, keep the box and all packaging because the shipper will send an inspector to determine if it was properly packaged, or if the damage resulted from their handling. In either case, our insurance, or the shipper will pay for the damaged piece, and you will receive a refund, or you may choose a replacement painting or art print at the same price.

In the event that a returned art work arrives damaged, and you did not insure it in full, any costs to the gallery for repair or replacement will be deducted from your refund. If the art work is damaged beyond repair, you will not receive a refund. If the art was insured in full, you will receive your refund after the gallery has been reimbursed by insurance. If there is a difference between the original sale price and what the insurance pays, i.e. if the insurance pays less, that portion unpaid by insurance will be deducted from your refund.

Be sure to pack up returned pieces well. Insurance will not cover art that is poorly packed. If necessary, take it to a packer and insure it in full.