Shipping & Packaging
Shipping Rates and Policies:
Giclee art prints will be rolled and sent in heavy duty art tubes within a day or two of your order. We usually ship FedEx ground, unless you request otherwise.
Small to medium sized paintings will be packed here at the gallery in art boxes, properly wrapped, and shipped via FedEx or UPS, usually within 2 to 3 days time. Large art works will be packed and shipped by our very reliable Santa Fe packing company.
Clients will be advised as to those costs once they are known. International Shipping will be handled on an individual basis. With international clients purchasing large works, the canvas can usually be removed from the stretcher bars and rolled in a tube in order to save on shipping costs. The paintings can then be restretched by a framer upon arrival. Prints will be tubed. International clients will be advised on all aspects of the packing and shipping and its cost. Duty will apply.
Cardona-Hine Art Gallery provides in-transit insurance on all art work we ship to you. Sometimes an art work is worth more than our insurance limits; the client will need to pay the difference in insuring such art.
If you decide months or even years later that you would like a different work of art, you may exchange your original purchase for another or other pieces up to the amount you paid for the first purchase. If you choose something that exceeds your original purchase, you will only have to pay the difference. The requirements for packing and shipping are the same as for returns above.
We usually order a small number of giclee art prints at a time so that they do not get damaged in storage. This means that sometimes we run out of them very quickly. Our art photographer makes them for us, and there are times when paper is out of stock so there will be a week or so's delay. We will always inform you of any delays so that you may cancel or decide to wait.
Damaged Goods Policy:
If an art work arrives damaged, please call or email us immediately as well as the shipper. Usually, you will notice damage to the package first. Open the package while the delivery person is still there to see if there is damage to the contents. If there is, keep the box and all packaging because the shipper will send an inspector to determine if it was properly packaged, or if the damage resulted from their handling. In either case, our insurance or the shipper will pay for the damaged piece, and you will receive a refund, or you may choose a replacement painting or art print at the same price.
With an exchange, in the event that the returned art work arrives damaged, and you did not insure it in full, any costs to the gallery for repair or replacement will be deducted from your exchange. If the art work is damaged beyond repair, you will not receive an exchange. If the art was insured in full, you will receive your exchange after the gallery has been reimbursed by insurance. If there is a difference between the original sale price and what the insurance pays, i.e. if the insurance pays less, that portion unpaid by insurance will be deducted from your exchange.
Be sure to pack up returned pieces well. Insurance will not cover art that is poorly packed. If necessary, take it to a packer and insure it in full.